Frequently Asked Questions

Get answers to common questions about Volume Lash Extensions - Volume Lash Fill (3 Weeks).

This fill requires approximately 40–50% lash retention to be eligible. Book within 21 days of your last appointment. If retention is lower or gaps are significant, your technician will recommend a new full set for optimal safety and appearance.

You must book our three-week fill within 21 days of your previous appointment to qualify. This ensures adequate retention and even application; missed windows or longer gaps may require a full set and additional cost.

Small gaps and lost lashes are addressed during the fill, but significant gaps or low retention may be beyond a fill's scope. In those cases, your artist may advise a full set to restore uniform volume and lash integrity.

Yes — arrive with oil-free, makeup-free lashes. Clean lashes allow adhesives to bond properly and reduce appointment time. Avoid mascara, eye creams, or heavy makeup before your visit for the best retention and results.

Typically no. Less than 40% retention usually requires a new full set to achieve consistent volume and safety. Book a consultation if you’re unsure; a technician will assess retention and recommend the best option.

Appointments typically take 45–75 minutes depending on how many lashes need replacing and the complexity of your set. Technicians assess retention on arrival and provide an estimated time. Clean lashes help speed up the process.